Refund policy
MowForge Supply Return & Refund Policy
Return Requests
Contact support@mowforgesupply.com within 30 days of delivery before returning an item. Include your order number, the item involved, and the reason for the request.
All returns are handled by mail and require prior authorization because products may ship from different fulfillment locations. We will provide the correct return address and instructions after approving the request. Returns sent without authorization may not be accepted.
Return Eligibility
Eligible returns must be:
- New, unused, and uninstalled
- In their original condition
- Returned with all original parts, manuals, accessories, and packaging
- Accompanied by proof of purchase
Items showing installation, use, damage, alteration, missing components, or incomplete packaging are not eligible for return.
Electrical parts, fuel-system components exposed to fuel, special-order items, build-to-order products, and other non-resalable products may have additional restrictions. Any product-specific restriction will be stated on the product page or disclosed before the return is authorized.
Fitment and Ordering Errors
Customers are responsible for confirming the mower, engine, transmission, or deck model, applicable serial information, and OEM part number before ordering. Deck width, appearance, or general equipment model alone does not guarantee fitment.
For returns resulting from incorrect fitment selection, duplicate orders, changed-mind purchases, or other customer ordering errors:
- The customer is responsible for return shipping.
- A 20% restocking fee applies and will be deducted from the approved refund.
- Original shipping charges are not refundable.
Contact us before ordering if you need help confirming compatibility.
Damaged, Defective, or Incorrect Items
Inspect your shipment promptly after delivery. Contact us within 48 hours if an item arrives damaged, defective, incomplete, or different from what was ordered.
Keep the item and all original packaging. We may request clear photographs of the item, packaging, shipping label, and damage so we can document the issue with the manufacturer, distributor, fulfillment partner, or carrier.
When the item received is confirmed to be damaged, defective, or incorrect, MowForge Supply will cover reasonable return shipping costs, and the 20% restocking fee will not apply.
Refunds
After an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within 10 business days after the returned item is received and inspected. Original shipping charges are refundable only when the error was ours or the item arrived damaged, defective, or incorrect.
Your bank or card issuer may require additional time to post an issued refund.
Exchanges
We do not offer direct exchanges. If you need a different item, request a return for the eligible original item and place a new order for the replacement.
Cancellations
Contact support@mowforgesupply.com immediately to request cancellation. Because orders may be transmitted quickly to a fulfillment partner, cancellation is not guaranteed after processing begins.
Return Shipping Address
Do not return products to the address shown on an invoice, shipping label, or business document unless we specifically instruct you to do so. The correct return location depends on where the product was fulfilled. We will provide the authorized return address and shipping instructions after reviewing your request.
Contact
For return or refund assistance, email:
support@mowforgesupply.com