Return requests
Contact support@mowforgesupply.com within 30 days of delivery before sending anything back. Include your order number, the item involved and the reason for the request. Returns sent without authorization may not be accepted because products can originate from different fulfillment locations.
Return eligibility
Eligible returns generally must be unused, uninstalled and in their original condition and packaging. Items showing installation, use, damage, alteration, missing parts or incomplete packaging may be ineligible. Electrical parts, fuel-system parts exposed to fuel, special-order items and other non-resalable products may have additional restrictions where stated on the product page or communicated before authorization.
Fitment and ordering mistakes
Customers are responsible for confirming the mower, engine or deck model and OEM part number before ordering. Returns caused by incorrect fitment selection, duplicate orders or other customer ordering errors may be subject to return shipping and any supplier restocking charge. We will disclose applicable return instructions and known charges before authorizing the return.
Damaged, defective or incorrect items
Inspect the shipment promptly. Contact us within 48 hours of delivery if an item arrives damaged, defective, incomplete or different from what was ordered. Keep the packaging and provide clear photographs when requested so we can document the issue and work with the fulfillment partner.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected, or after another resolution is approved. Original shipping charges are not refundable unless the error was ours or the item arrived damaged or defective. Financial institutions may require additional time to post an issued refund.
Cancellations
Contact us immediately to request cancellation. Because orders may be transmitted quickly to a fulfillment partner, cancellation is not guaranteed once processing begins.